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Job Title: Customer Service and Order Administrator
Location: Ossett
Contract Details: Permanent, Full Time
Salary: £23,000 - £25,000
About Our Client:
Our client is a leading manufacturing organisation that prides itself on delivering high-quality products and exceptional customer service. They are known for their commitment to excellence and have a strong reputation in the industry. As they continue to grow, they are looking for a dynamic and enthusiastic Customer Service Advisor to join their team.
Benefits & Perks:
- Competitive salary
- Employee Healthcare scheme
- Childcare vouchers
- Salary sacrifice schemes
- Cycle to work scheme
As a Customer Service and Order Administrator, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your responsibilities will include:
- Answering customer queries and providing assistance over the phone
- Managing and processing customer orders
- Responding to customer inquiries and providing accurate information
- Updating customers on the progress of their orders
- Collaborating with internal teams to resolve customer issues
- Handling quotations and discussing artwork with customers
Essential Skills, Qualifications, Experience:
- Strong communication and interpersonal skills
- Previous experience in a customer service role
- Excellent problem-solving abilities
- Ability to multitask and prioritise workload
- Proactive and customer-focused approach
- Proficiency in MS Office applications
Desirable Skills, Qualifications, Experience:
- Experience in a similar role within the manufacturing industry
- Knowledge of CRM systems
- Understanding of manufacturing processes and products
IT Knowledge:
- MS Office (Word, Excel, Outlook)
- CRM systems
How to Apply:
If you are a motivated individual with a passion for providing exceptional customer service, please submit your resume and a cover letter highlighting your relevant experience to the provided email address. We are looking forward to welcoming a new member to our client's team!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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