Back to searchService Delivery Manager
The Recruitment Group
Posted 2 days ago, valid for a month
Oxford, Oxfordshire OX1 1HB, England
£40,000 per annum
Full Time
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Sonic Summary
- Our client in Oxford is seeking a Service Delivery Manager to enhance customer success through effective relationship management.
- Candidates should have a minimum of 3 years' experience in a B2B Customer Success or Service Delivery environment.
- The role offers a competitive salary along with benefits such as 25 days of holiday, performance-related bonuses, and flexible working options.
- Key responsibilities include managing client relationships, delivering performance reports, and facilitating training for clients.
- Travel to clients is required 1-2 times per month, and a valid driving license is essential.
This role will be focussed on managing relationships with your Buyers to maximise customer success.
We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Service Delivery environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client's buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are withheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month so a drivinglicense is essential.
It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
