Customer Success Manager

Reed are delighted to be working with a client near Central Oxford for the recruitment of a Customer Success Manager to join their team. 

The Customer Success Manager will be at the forefront of shaping the customer experience. They're seeking a proactive individual with a knack for fostering strong customer relationships and a passion for delivering exceptional service.

Your role will involve:

• Cultivating lasting relationships with account customers to enhance their success.
• Collaborating with our dedicated customer service teams for seamless account management.
• Overseeing the onboarding of new accounts, ensuring they maximize the benefits of our solutions.
• Providing comprehensive on-the-job training to ensure thorough understanding of our systems.
• Utilizing innovative tools like heatmaps and pivot tables to showcase the value of our data.
• Handling escalations and working closely with accounts to resolve issues promptly.
• Maintaining data accuracy and staying abreast of industry regulations

They offer:

• A competitive salary package
•  Opportunities for career advancement
• Flexible hybrid work model, with 3 days in the office and 2 days working remotely

They are seeking an individual with previous account management or customer success manager experience. They will have outstanding communication skills, a deep understanding of client relations, and a commitment to service excellence. 

If you're eager for a new challenge and ready to prioritise customer success, we encourage you to apply today for your CV to be considered!