Tenancy Management Officer

• Location: Oxford, Kidlington, and Abingdon
• Job Type: Hybrid, Temporary ongoing
• Hourly Rate: £21.67 - £23.50 PAYE / £26.98 - £29 Umbrella (depending on experience)

An immediate start is available for a Tenancy Management Officer within a local authority in Oxford City. This role is essential for the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders. The ideal candidate will have a strong understanding of landlord and tenant legislation and be committed to delivering exceptional customer care.

• Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
• Coordinate and influence the activities of Council services including property and grounds maintenance, health and safety, and customer involvement.
• Manage tenancy changes, terminations, and enforcement of tenancy conditions.
• Liaise with external support providers and coordinate the activities of other Council services.
• Coordinate and prepare case files for legal proceedings and act as the Council’s main witness in court cases.
• Manage all aspects of tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
• Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
• Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
• Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer services.
• Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.

• Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
• Experience in tenancy and void management within a local authority setting.
• Strong customer service orientation and the ability to handle stressful situations professionally.
• Ability to coordinate with multiple teams and external agencies effectively.
• Proficiency in performance management reporting and general administration.
• Competence in maintaining accurate and comprehensive electronic records.

• Competitive hourly rate.
• Hybrid working model allowing flexibility.
• Opportunity to work within a dynamic local authority environment.
• Immediate start 

To apply for the Tenancy Management Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.