FIND is a specialist staffing business serving the Skills, Learning, and Apprenticeship markets across the UK. We’re on the lookout for a Quality Manager to join a well established Ofsted grade 2 apprenticeship training provider. Our client are a big player within the training space, with 8,500+ apprentices on program through both direct and sub contracted delivery. Role: Quality Improvement Manager (South)Location: Home based with travel across the South of EnglandSalary: £55,000 About the Person:This person will be a confident and credible quality professional with a proven track record of improving teaching, learning, and assessment within apprenticeship delivery. They will have experience leading teams and managing IQA activity, alongside a deep understanding of the Education Inspection Framework, awarding body requirements, and the wider post-16 education landscape. They will demonstrate sound judgment, with the ability to analyse data purposefully and use insights to inform continuous improvement. A natural collaborator, this person will build strong relationships across teams, supporting colleagues to uphold high standards and deliver their best. They will be confident in presenting findings and skilled at turning evidence into practical, targeted actions that drive meaningful and sustained improvement. Key Responsibilities and Accountabilities:

Lead and manage a team consisting of a Quality Improvement Officer and Internal Quality Assurers, providing direction, support, and oversight to ensure quality assurance and improvement activities are delivered effectively, consistently, and in alignment with the organisation's strategic objectives.
Plan, allocate, and oversee IQA sampling activities, ensuring they are completed within agreed timescales and to a high standard.
Review and moderate the work of IQAs to ensure consistency in quality assurance activities, giving confidence to Training Officers, Tutors, and the Head of Quality that judgments and feedback are fair and reliable.
Ensure that quality assurance processes evaluate the end-to-end delivery of specified knowledge, skills, and behaviours across the entire apprenticeship standard, not just qualification attainment, so that apprentices benefit from outstanding teaching, learning, and assessment practices and are fully prepared for first-time success at end-point assessment.
Maintain and regularly update quality risk profiles for Training Officers, Tutors, delivery centres, and subcontractor delivery partners, ensuring that sampling activities and interventions remain proportionate to identified risks and performance trends.
Contribute to the development, implementation, and maintenance of robust internal quality assurance processes, ensuring compliance with awarding organisations, regulatory bodies, and internal expectations.
Act as a named point of contact for awarding organisations, working closely with them to ensure compliance with external quality assurance requirements and the maintenance of direct claims status (DCS).
Work with the Registrations, Exams, Certification, and Claims (RECC) team to coordinate EQA/SV visits and provide guidance on Recognition of Prior Learning (RPL) assessments.
Establish a risk-based schedule for delivery centre and subcontractor delivery partner quality visits, ensuring visits are completed in a timely manner and targeted where they are needed most.
Moderate findings from quality visits to ensure judgments are fair, accurate, and reliable, formed through triangulating a range of valid evidence (e.g., observations, apprentice and employer feedback, Functional Skills delivery, safeguarding awareness), and providing detailed recommendations for improvement.
Work collaboratively with Delivery Team Managers and Heads of Delivery to develop and implement impactful improvement actions where areas for development are identified within delivery centres and/or subcontractor delivery partners, ensuring apprentices benefit from rapid improvements in the quality of teaching, learning, and/or assessment.
Contribute to the self-assessment report and quality improvement plan, ensuring that findings from quality assurance and improvement activities within own area provide accurate insights on regional strengths and areas for development.
Produce monthly quality management reports for the Assistant Director of Operations and Head of Quality, outlining key trends, identified risks, and the impact of interventions, drawing on a broad range of reliable and valid evidence (e.g., apprentice progress, attendance, IQA sampling outcomes, quality visit findings, employer feedback, and apprenticeship accountability framework data) to evaluate the quality of apprenticeship provision.
Actively participate in Quality Scorecard meetings, supporting Delivery Team Managers and Heads of Delivery to develop a rounded and accurate understanding of the quality of apprenticeship provision within their respective areas/regions.
Identify and promote best practice in teaching, learning, and assessment, ensuring that exemplary approaches observed by the quality team are shared across delivery centres and subcontractor delivery partners.
Identify training and CPD needs for Training Officers and Tutors, consulting with the Technical Specialist Training Manager where appropriate, to ensure staff receive targeted interventions and professional development to improve their teaching and assessment practice.
Analyse findings from both quality improvement and quality assurance activities, and agree themes for impactful standardisation and moderation meetings, ensuring staff are supported to improve teaching, learning, and assessment.
Promote a culture of collaboration and continuous improvement by ensuring that all quality staff provide appropriate support to individuals where concerns about teaching, learning, and assessment are identified, using one-to-one training, coaching, and mentoring as key improvement tools to empower staff, build confidence, and enhance the overall quality of teaching, learning, and assessment practices.
Ensure that all quality assurance and improvement activities are benchmarked against Ofsted’s Education Inspection Framework, aligning the organisation's provision with outstanding expectations.
Monitor and intervene to ensure actions set by quality assurance and improvement teams are completed in a timely manner, ensuring accountability for driving rapid improvement.
Keep own knowledge up to date through regular CPD, ensuring that all quality strategies, processes, and practices remain aligned with industry and regulatory expectations.

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