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Job Title - Clinical Customer Service Representative
Location - Oxford - Hybrid 2 days home - 3 days office
Salary - 28k - 32k Depending on experience ( 40 hour week) Monday - Friday
Bonus - 5% of basic salary
Perks - 25 days holiday + 8 bank holiday, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more
Have you for experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments' excite you? If so then read on.....
Role Overview:
As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.
Key Responsibilities:
- Establish relationships with ordering physician centres and patient sample submission
- monitor testing and reporting process.
- Resolving their billing queries as quickly and efficiently as possible.
- Communicate processes with prospective ordering physicians
- Facilitate communication with ordering physicians and provide materials and logistical information
- Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
- Address customer inquiries and order status with possible solutions in a timely manner.
- Develop and maintain good working relationships using advanced communication skills
- Provide input on the documentation of customer-facing materials
- Communicate feedback regarding improvements to internal systems
Qualifications and Experience:
- GCSE and or A levels (or equivalent)
- Experience in customer-facing, technical support roles
- Seniority Level
Executive
- Industry
- Medical Practices
- Medical Equipment Manufacturing
- Hospitals and Health Care
- Employment Type
Full-time
- Job Functions
- Customer Service
- Health Care Provider
- Science
- Skills
- Clinical Research
- Cancer Biology
- Medicine
- Healthcare
- National Health Service (NHS)
- Customer Service
- Cancer Immunotherapy
- Cancer Research
- Good Clinical Practice (GCP)
