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Customer Support Representative
- Location: Kidlington, UK
- Job Type: Full-time, FTC (8-12 months)
- Salary: £25,000
Reed is currently recruiting on behalf of a company based in Kidlington for a dedicated Customer Support Representative. You will play a crucial role in maintaining their strong market position and accredited regulatory status. This role is perfect for someone who is a team player, capable of forming strong customer relationships, and committed to upholding our high standards through strict adherence to processes.
Day-to-day of the role:
- Support customers with product and process inquiries via email, telephone, and eventually online chat.
- Process all orders with 100% accuracy in Agresso, ensuring all records are updated with any additions, amendments, or terminations.
- Maintain 100% regulatory compliance and adhere to FORTIVE compliance processes, flagging any concerns.
- Engage with the wider team, including US operations and the UK & Ireland sales team.
- Use Zendesk to manage customer queries and escalate technical and system queries via the internal SDP process.
- Attend customer or company meetings/events as required, mostly via Microsoft Teams.
- Support the wider office team in task processing as needed, especially during absences, which may include shipping, receiving, and credit control assistance.
- Provide feedback to the manager on any trends or anomalies that cause concern.
- Use FBS tools to strive for continuous improvement and identify cross-selling opportunities within Fluke Health Solutions.
- Act with a high degree of maturity and integrity at all times and carry out any other additional duties as required.
Required Skills & Qualifications:
- Excellent customer service skills.
- Experience with multiple IT platforms, including Microsoft.
- Strong oral and written communication skills.
- Effective decision-making skills coupled with the ability to problem solve.
- Experience of working cross-functionally.
- Results-driven with a focus on meeting customer expectations as measured by KPIs.
Benefits:
- Opportunities for professional growth within a globally recognised company.
- Engaging and supportive work environment.
To apply for the Customer Support Representative position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
