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We are recruiting for an End User Device Engineer, for a large organisation based in Oxfordshire on a contract basis. The successful candidate will have experience within general desk side support and physical Desktop PC installations with Windows 10, along with SCCM builds and MEM builds. Please note this position requires you to have a Full UK Driving License as you will be expected to travel across various sites when needed.
The day rate will be 250 inside IR35 paid to Umbrella and will require vetting with the contract expected to conclude at the end of September 2025. This is a full time position (37.5) Monday to Friday, 09:00-17:00.
Duties will include:
- Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems
- Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles
- Support the schedule of moves, projects, events and tech provides providing a proactive service
- Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers
You must have:
- Previous experience working in ICT operational delivery
- Proven experience of supporting Windows 10, smartphones, laptops and desktops
- Previous experience of resolving incidents, requests and problems
- Proven experience of identifying and delivering service improvements
- Excellent customer experience ethos
- Proven experience of creating procedure and knowledge base documentation
- Strong troubleshooting and diagnostics skills
- Must have capability to travel to different locations across both Forces and undertake all
- Assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential
- Preferable ITIL V3 Foundation or ITIL V4 equivalent
- Preferable Experience using ServiceNow
Please apply today!
