Help Desk Contract Administrator

HELPDESK CONTRACT ADMINISTRATOR– OXFORD– PERMANENT

Job Title: Helpdesk Contract Administrator

Location: Oxford

Contract: Permanent

Salary: £25,000 per annum

Hours: Mon – Fri, 9.00am – 5.30pm (Full-time) with a 1-hour (unpaid) break

Description

Keywords: Administration experience is essential, and experience within a facilities management environment is desirable.

The Helpdesk Contract Administrator will be accountable for all administrative activities for assigned clients, including but not limited to ensuring both Planned Preventative Maintenance (PPM) and Reactive works are completed, compliant, and invoiced within service level agreements (SLA). The role also involves providing cover for Front of House at client sites as required for sickness and annual leave, with shifts between 0700 and 1900, Monday to Friday. Additional administrative support to various departments as required.

What you’ll do:

• Ensure all legislative requirements are adhered to.
• Plan and allocate tasks to technical teams, contractors, directly employed engineers, and any other third parties as required.
• Ensure all PPMs are accurate and completed within required SLAs, with records readily available.
• Monitor all active jobs, ensuring planning and escalations are in place, and the CAFM system is updated accordingly.
• Collate and prepare operational and performance data as required for client reports.
• Communicate with H&S, Compliance, and Property Managers to ensure all Risk Assessments (RAMs) and permits are in place as required.
• Raise ad-hoc purchase orders for parts/labour on behalf of engineers.
• Administer activities on Elogbooks as required.
• Prepare and support invoicing accordingly.
• Provide Front of House cover as required for sickness/leave absence.
• Provide administrative support to departments throughout the business.

Please note: These are some of the key responsibilities, and management reserves the right to amend and add to them as required.

What You Bring:

• Ability to prioritize work effectively to meet business requirements with demonstrable planning and organisational skills.
• Attention to detail and a high level of accuracy.
• Ability to communicate confidently within and across functions at all levels.
• Ability to adapt to changing requirements.
• A determined individual with high standards.
• A desire to develop as an individual and a willingness to embrace new challenges.
• A self-starter able to work autonomously.
• Good knowledge of Microsoft Office.

What’s Next:

If you’re an organized, driven individual ready to take on a key role in supporting facility management operations, apply today!

Apply today by clicking on the link.

Concept Resources has the permission of the client to advertise this position.