IT Service Manager

Your new companyI am working with a client who is a top 40 accountancy practice in Central and Southern England who offers expert solutions for businesses and individuals. They invest in high-quality specialists and advanced technology to exceed client expectations. The client values expertise, respect, innovation, and collaboration, fostering a diverse and high-performing team culture. They provide ample opportunities for development and progression, emphasising training and inclusivity to enhance technical, commercial, and management skills. Your new roleTo support the organisation's growth, they have created a new opportunity for an IT Service Manager to join their IT team. This is a permanent, full-time role that will be based in our Oxford office. This role will offer hybrid and flexible working options and will require travel to other offices across the Group.Key Responsibilities

• Line Management: Lead the IT Helpdesk team, conduct performance reviews, and provide training.
• Application Updates: Manage software updates, ensuring efficiency and compliance.
• Resolution Time: Improve helpdesk query resolution times and refine processes.
• Technical Support: Offer high-level technical support for complex IT issues.
• System Maintenance: Maintain IT systems and conduct regular audits.
• Compliance and Security: Ensure regulatory compliance and implement security protocols.
• Reporting: Present reports on helpdesk performance and IT operations to senior management.

What you'll need to succeed

• IT service and supplier management experience, with 3+ years in a leadership role.
• Proficient in software management, system maintenance, and technical troubleshooting.
• Familiar with Microsoft 365, IT security protocols, and compliance standards.
• University degree in Computer Science or related field.
• Proactive problem-solver with strong leadership and project management skills.
• Full UK Driving licence.

Desirable:Minimum 10 years of IT experience, ideally in accountancy/professional services.What you'll get in return

• Entry onto our next Management Development Programme - a bespoke programme aimed at developing and enhancing leadership potential for existing and aspiring managers
• ERIC internal recognition awards - monthly recognition awards that celebrate those who champion the company's values
• Long service awards
• Regular employee events including a company-wide summer party
• Competitive benefits package, including:

• A 25-day core holiday allowance plus other holiday-related benefits, such as: Holiday trading (the ability to buy or sell up to 5 days holiday per year), flexible bank holidays (the ability to flex your bank holidays to a day that suits you best) and additional holiday with service
• A dedicated "Wellbeing Day" - an additional day off per year to focus on your wellbeing
• Employee Assistant Programme (EAP) which includes access to 24/7 online GP consultations, 2nd medical opinions, online counselling, and mental health first-aiders present in every office
• Enhanced maternity leave
• Access to discounts on a wide range of retailers
• Health Cash Plan - money back on routine health appointments
• Electric Vehicles Salary Sacrifice Scheme
• Pension Salary Sacrifice Scheme
• Cycle to Work Scheme
• Client and employee referral bonuses
• Death in Service Life Assurance

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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