Head of Service Delivery

Head of Service DeliveryA brand new and exciting role has just arisen for an experienced Head of Service Delivery to join a leading organisation based in Oxford. As the Head of Service Delivery you will have experience of working in an ITIL environment while also being exposed to incident / problem management. This is a great chance for someone to work for a leading organisation that have a brilliant working environment whilst still getting the chance to learn new skills and develop your career. It is also vital you have experience of managing teams of 5-7 people.

As the Head of Service Delivery you will be responsible for all SLA's and OLA's while also ensuring that the Service Desk team are working at their most effective. The Head of Service Delivery will be working closely with a wide variety of IT teams to ensure the continued development of the IT services. Working for a leading organisation as the Head of Service Delivery you will be working closely with a number of senior stakeholders and be crucial in the development of the charities IT environment. Please note that this position is Office based 5 days a week.

Skills required for the Head of Service Delivery are:

- Excellent knowledge of ITIL - An understanding and experience of working within an Agile environment - Great communication skills

Head of Service Delivery / Service Desk Manager / ITIL / Agile

This is a great chance for a Head of Service Delivery to work for a leading organisation and really help them to progress the IT environment further.

Salary: £85,000 - £95,000 + Bonus

Location: Oxford, Oxfordshire

Apply now for immediate consideration regarding this excellent opportunity.Understanding Recruitment is acting as an employment agency for this vacancy