Volunteer Experience Manager

Are you passionate about volunteering and the positive impact animals can have on people’s lives? Do you thrive in a role where you can shape strategy while making a hands-on difference?

Charity People is delighted to be supporting a charity in their search for a Volunteer Experience Manager.

Location: Hybrid – Minimum 2 days per week in Head Office (Chalgrove)
Hours: Part-time – 28 hours per week
Salary: Circa £37k pro rata (£29.6k actual)

Benefits: 28 days pro rate + pension scheme  

About the Charity:

They are a UK-wide charity enabling volunteers to share the joy of their pets with those in need. Founded in 1983, they have a long history of improving mental health and wellbeing through the unique bond between humans and animals. Their volunteers and Pets visit hospitals, care homes, schools, and other community settings, bringing comfort, companionship, and connection to people of all ages. They also help children build confidence in reading – their Pets are great listeners!

The Role:

Volunteers are at the heart of the charity, and as Volunteer Experience Manager, you’ll ensure they have a rewarding and seamless experience. You will lead on the development and implementation of strategies to grow the volunteer community from 5,700 to 10,000 over the next five years, while managing a small, dedicated team.

Key Responsibilities:

Develop and implement a Volunteer Engagement Strategy to enhance volunteer experience Lead volunteer recruitment, increasing numbers significantly. Oversee a small team, ensuring excellent volunteer support. Streamline recruitment processes to be efficient and safe. Maintain up-to-date volunteer policies and procedures. Manage volunteer training, including the eLearning platform. Ensure effective communication with volunteers via newsletters and updates. Support volunteers in using the charity's CRM portal. Act as their safeguarding lead and stay updated on best practices. 

Who They’re Looking For: 

Significant experience in volunteer management and understanding of best practices. Strong leadership and team management skills. Excellent communication and strategic thinking abilities. Knowledge of safeguarding policies. Experience in managing safeguarding issue with volunteers. Experience using CRM systems for volunteer management. A flexible, non-judgemental approach to people and work. Strong numeracy skills to transform data into meaningful reports and action plans.  And most importantly, you will have a passion for volunteering and a deep appreciation for the incredible human-animal bond. 

Why Join Them? 

This is a fantastic opportunity to make a meaningful impact in a role that combines strategic vision with hands-on leadership. You’ll be part of a passionate team dedicated to spreading the joy and companionship of their Pet visits across the UK. They are committed to building an inclusive and diverse organisation and welcome applications from all backgrounds.

How to Apply:

If you’re ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy: priya@charitypeople.co.uk for further details of the application process. 

Closing date: 28^th February
First stage interview: 10^th or 11^th March

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.