Job Title: Customer Service Representative

Location: Near Paddock Wood, Kent - free parking on-site and a 3 minute walk from the train station

Employment Type: Full-Time office based

Salary: 27,000

25 days holiday

Company pension scheme after 6 months

We are seeking a talented and motivated Customer Service Administrator to join our client's dynamic team in the distribution industry. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the perfect opportunity for you!

The office and working environment is bright, modern and very welcoming. The company are growing and not only are they industry leaders they are also recent finalists in industry awards!

These are the daily tasks you will complete within your role here:

Provide outstanding customer service support to clients and customers utilising the companies software and technology in order to do so
Process orders and ensure accuracy in data entry, updating the company CRM
Respond to inquiries, resolve complaints, and troubleshoot issues efficiently and promptly using your excellent customer service skills
Collaborate with various departments to ensure timely delivery and resolution of customer requests
Assist in identifying and implementing process improvements to enhance customer experience, ideas are welcomed here
Provide periodic reports to management on customer service metrics which you will be trained on how to collate

Does this sound like you?

Previous experience in a customer service or administration role
Excellent communication skills, with the ability to build rapport with customers
Strong attention to detail and organisational skills
Proficient in MS Office Suite and data entry
Ability to prioritise tasks and meet deadlines in a fast-paced environment
Problem-solving skills and a positive attitude
Knowledge of the distribution industry is a plus but not essential, you may have worked in retail, manufacturing, logistics or similar - your customer service experience is most relevant

Why Join This Employers Team?

Be part of a dynamic and supportive team that values collaboration and continuous learning
Enjoy a competitive salary of 27,000 per annum
Full-time permanent position with opportunities for growth and advancement
Work in a vibrant and inclusive work environment
Comprehensive benefits package, including health insurance and retirement plans
Take pride in representing a respected and successful distribution company
Engage with diverse customers and build valuable relationships

If you are a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Don't miss out on this exciting opportunity to join our client's team and take your career to the next level. Apply now and let your skills shine!

Please note that only successful candidates will be contacted. Thank you for your interest in joining our client's team.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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