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Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manger, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.
Key Responsibilities
People Management
- Inspire and lead a team to deliver outstanding hospitality.
- Empower staff to anticipate and meet guest needs with autonomy.
- Conduct regular training and development to uphold first-class service levels.
- Maintain effective communication through regular meetings and briefings.
Product Management
- Ensure consistent delivery of high standards across all departments.
- Maintain a safe, clean, and inviting environment.
- Continuously seek ways to enhance the guest experience.
- Support company initiatives and uphold service excellence in all areas.
Process Management
- Oversee daily operations efficiently and effectively.
- Ensure compliance with health, safety, and HR procedures.
- Collaborate with the Executive Chef to optimise F&B operations.
- Stay informed of and communicate hotel updates and changes.
Profit Management
- Control operational costs and manage budgets proactively.
- Ensure accurate stock control and resource planning.
- Optimise staff rotas to meet wage percentage targets.
- Report and investigate any accounting discrepancies.
Skills and Qualifications
- Proven experience in hotel management or a similar leadership role.
- Strong commercial and financial acumen.
- Ability to train, develop, and retain a high-performing team.
- Excellent communication and interpersonal skills.
- Proficiency in IT systems and knowledge of Rezlynx is an advantage.
- Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).
- Outgoing personality with a passion for customer service.
