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Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Team Administrator to join the team.
If you are looking for career development, then this is a great opportunity for someone who wants to further their administrative and customer service skills! We are looking for someone who likes to take ownership, as this role will evolve into a senior team member, over peak times you will actively help with training and inductions and will also assist the Customer Service Manager with key customers.
Duties and Tasks
Customer service -
- Handling Customer service queries via phone, email, and live chat functions.
- Placing corporate orders and liaising with corporate clients.
- Producing quotations and advising customers on products that suit.
- Taking on the role of supervisor when the customer service manager is away.
- Investigating and resolving customer complaints.
- Investigating and resolving delivery queries.
- Support with induction and training of temporary staff members.
Administrative and marketing tasks -
- Supporting with workload across platforms to include Amazon, eBay and Not on The Highstreet- Data entry, amending listings and creating specifications.
- Supporting Customer service manager across other brands.
- Collating data from our sales channels and support analysing results.
Candidate Attributes:
- Customer Service experience, whether that's face to face (retail/hospitality) or in a customer service environment.
- Fantastic with people as this client put their customers at the heart of everything they do.
- Enjoy making decisions and connecting with people from all walks of life.
- Can easily navigate your way through multiple systems and tasks at any one time.
- Have good IT and numeracy skills.
Salary - Competitive & Negotiable
Hours - Monday - Friday - 9am - 5.30pm with flexibility during busy periods.
