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- Handle inbound calls, directing customers to the correct department to enhance their experience and reduce call transfers.
- Manage a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
- Use a scripted set of questions to assess customer needs and route them accordingly.
- Update systems with call details for demand analysis and tracking.
- Previous customer service experience.
- Strong customer focus with an empathetic approach.
- Proficient in PC use with excellent data entry skills.
- Excellent written and verbal communication skills.
- Flexible attitude towards working practices.
- A strong team player.
