Back to search
- Create and maintain an environment of continual improvement.
- Train and develop each team member to ensure highest efficiency and productivity.
- Train all new starters on every aspect of the job to the expected standard.
- Hold daily morning meetings with the team, encourage and motivate.
- Review individual performances, setting KPIS and empower your team.
- Lead from the front.
- Ensure highest standards are maintained and your team are replying to customer emails within 2 hours.
- All orders (web and Inbound) to be processed within 30 minutes.
- CRM improvements to aid efficient working and notify management of any processing issues.
- Carry out weekly Trustpilot training to develop the skills of your team.
- Monitor Trustpilot hub to ensure every team member is allocating the right amount and allocating time in the day to complete all calls.
- Encourage team to call for google reviews daily alongside their Trustpilot calls.
- Replies and responses to be completed daily.
- Hitting KPIS
- Have a proven track record within a similar role.
- Excellent leadership with a coaching, mentoring approach.
- Work in a collaborative manner.
- Have excellent customer services skills and influencing skills.
- The ability to work closely with both internal and external key stakeholders.
