- Customer Journey Champion: Manage customer orders from initial processing to delivery and aftercare, ensuring every step adheres to high standards and procedures.
- Support Hub for Sales Success: Be the backbone of the Field Sales Team by preparing quotes, processing documents, and handling customer inquiries with precision.
- Coordination Guru: Organise and oversee site visits, ensuring seamless execution for both customers and team members.
- Problem Solver Extraordinaire: Resolve customer complaints with efficiency and professionalism, maintaining company standards and a positive customer experience.
- Communication Maestro: Act as a vital link between customers and internal teams, facilitating clear, timely communication and updates.
- Logistics Liaison: Manage customer shipping inquiries, ensuring accurate information and swift resolutions for a hassle-free delivery process.
- Multi-Tasking Master: Assist with pre-sales tasks, such as arranging appointments and supporting the sales team in delivering exceptional service.
- Data Perfectionist: Keep all records accurate and up-to-date, ensuring the company’s systems reflect real-time customer interactions.
- At least 2 years of experience in sales administration or a related role.
- Proficiency in Microsoft Office (Word, Outlook, Excel) and familiarity with computerised order processing systems.
- Exceptional communication skills, with a strong command of both written and spoken English.
- A customer-first mindset, with proven experience delivering outstanding service in an office environment.
- Excellent organisational and time-management skills to thrive under pressure and meet deadlines.
- Self-motivation, attention to detail, and a proactive approach to problem-solving.
- Join a dynamic, supportive team in an environment that values innovation and collaboration.
- Enjoy the satisfaction of seeing your work make a tangible impact, as you ensure smooth and successful sales operations.
- Develop your skills and grow your career in a company that recognizes and rewards hard work and dedication.