Location – Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract – 3 months with potential extensionsHours – 7.5 hours a day, between 06:30 and 18:00 – maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on .
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Global Technology Solutions Ltd
Posted 6 hours ago, valid for 23 days
Peterborough, Cambridgeshire PE7 3HH, England
£15 per hour
Full Time
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Sonic Summary
- The job is located in Hampton, Peterborough, offering a pay rate of £15 per hour, which increases to £17.46 after three months.
- The contract duration is three months, with the possibility of extensions, and requires working 7.5 hours a day, mainly between 06:30 and 18:00, including a maximum of two weekends a month.
- Candidates must be fluent in both German and English, possess strong communication skills, and have significant customer service experience, along with proficiency in Microsoft Office applications.
- Applicants should have a minimum of GCSE Level or equivalent in Maths and English, and while IT certification is desirable, it is not essential.
- The role involves managing incidents, providing technical solutions, and ensuring customer satisfaction while adhering to incident management procedures.
