Helpdesk EngineerPeterboroughAbout UsAt Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for a Helpdesk Engineer in our Peterborough office.What’s in it for you?- Salary of up to £35,000 per annum DOE- Private Healthcare- 20 days’ holiday + bank holidaysWithin a vibrant and engaging environment, you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, you’ll respond to a range of customer queries via telephone and email channels.What are we looking for?- Excellent communication skills both written and verbal, confident in explaining complex issues to non-technical end users- Excellent customer service skills, demonstrating strong interpersonal skills- An intuitive and methodical approach to problem-solving- A team-oriented approach (both immediate and wider team) to working and the ability to work equally as well as independently- A confident and proactive approach in furthering technical knowledge and imparting this knowledge to other members of the team- A positive attitude, setting standards of excellence and achieving them- Enthusiasm and willingness to learn new technologies and integrations- Microsoft 365 admin- Windows desktop support- Windows server supportSo, if you’re ready to take on this exciting role as a Helpdesk Engineer, please apply via the button shown.

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