IT Services Technician

IT Services Technician

Peterborough, Head Office

£27,740 - £29,200 per annum

Full Time - 37 hours per week / Office-based in Peterborough

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, our client may have the role for you!

As an IT Services Technician, you will be responsible for providing first line IT support to their users to maintain the efficient and effective operation of the IT and communication systems.

They are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role.

You’ll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required.

Here are some key responsibilities of the role:

• Knowledge and interest in IT and desktop support who can demonstrate an understanding of PC hardware set-up and configuration.

• Helpdesk - Support their userbase in all first line enquiries, raising and monitoring helpdesk tickets.

• Troubleshooting - Triage of initial support queries including general connectivity from laptops and mobile devices. Assist with office 365 and Citrix usage queries.

• Assist in maintaining support ticket queues and allocating 2nd/3rd line support to the relevant team/individuals/partners.

• Build knowledge of the business systems and how they are used to improve the effectiveness of this service to the company.

To learn more about the role, please review the attached job description and person specification for more information.

They reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, they encourage you to apply without delay!

No agencies please.