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Library Services Advisor

TPP Recruitment
Posted a day ago, valid for a month
Location

Peterborough, Cambridgeshire PE6 0AB, England

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Library Services Advisor at a Higher Education Institution in London, offering an immediate start on a temporary contract for 3 months.
  • The pay rate ranges from £12.62 to £14.27 per hour, depending on experience, for a full-time commitment of 35 hours per week.
  • Candidates should have experience in a customer-facing role within the Higher Education sector and possess strong IT and organizational skills.
  • The role involves providing front-of-house services, assisting with library systems, and supporting both students and staff to enhance their learning experience.
  • Successful applicants will need to demonstrate good communication skills, a proactive attitude, and the ability to work independently.
Work setting: Onsite (immediate start)Pay rate: Between £12.62 and £14.27 per hour (depending on experience)Contract: Temporary for 3 monthsHours: Full-time (35 hours per week)Location: LondonAre you passionate about providing exceptional customer service and supporting the academic community? Do you have experience in a customer facing role within the Higher Education sector and enjoy interacting and supporting people? Do you have good IT and organisational skills? This role offers a unique chance to make a meaningful impact on students and staff, ensuring the smooth operation of library services.TPP are recruiting a proactive, organised and friendly Library Services Advisor on behalf of our client, a respected Higer Education Institution.The Role:As a Library Services Advisor, you will play a crucial role in supporting students and staff, enhancing their learning experience through efficient library services. You will also engage in a variety of tasks, from front-of-house services to administrative duties, ensuring no two days are the same.Responsibilities:
  • Provide accurate and efficient front-of-house services, including desk-based, roaming, and remote support.
  • Prepare the service desk, handle enquiries, and signpost to other teams as needed.
  • Offer advice on the use of library systems and equipment and troubleshoot basic issues.
  • Process requests for digitised content in line with copyright legislation.
  • Assist with stock maintenance, including shelving, displays, and promotional activities.
  • Support the Library Service in both front office and back-office functions.
  • Ensure the smooth running of library spaces, reporting equipment faults and monitoring the environment.
  • Provide basic customer service training to Student Library Assistants.
Requirements:
  • Good communication at all levels and a proactive attitude.
  • Strong IT skills, particularly with Microsoft Office.
  • Experience in a customer-focused environment.
  • Problem-solving skills and the ability to work within established processes.
  • Friendly, approachable, and confident in acting independently and proactively.
Application: CV onlyInterview: 1 stage Ideal start date: Immediate startIf this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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