MES Operations Manager

Have you a strong background in the management and maintenance of medical equipment and have a good understanding of technical issues and IT related to medical equipment?This superb opportunity could be the role you've been waiting for!

The role involves taking site responsibility for the management of the contract and service delivery. This includes ensuring that all KPIs are adhered to, including maintenance and service-related operational obligations, and delivered safely. Additionally, it involves representing the organization at meetings with the client and other key stakeholders.

Key outputs include the production of performance reports, customer satisfaction, measurement against KPIs, and representation of the account to senior management. The post holder will need to win the confidence of the client by providing scientific and technical leadership and safe, reliable management of operations and service delivery.

It is essential that on-site decisions protect the organization commercially, ensure clients are supported, and the scheme obligations are met.

We expect you to have first-class knowledge of medical equipment and considerable experience in applying technology to patient-critical equipment, including the specification, evaluation, commissioning, maintenance, and investigation of incidents. You should have experience in developing services and in setting up and maintaining a quality system for medical equipment management. You will have excellent interpersonal and communication skills, commercial awareness, and a demonstrable ability to manage and motivate staff.

You should have a postgraduate degree or equivalent knowledge and experience, and will ideally be registered on the VRCT as a Clinical Technologist or with the HCPC as a Clinical Scientist.

• Responsible for the contract performance against KPIs and other internal measures
• Represent Operations as required at Implementation Planning Groups
• Represent Operations at Investment Committee meetings
• Responsible for the performance of all maintenance and service-related operational obligations at the sites
• Contribute to internal steering and strategy meetings
• Communicate issues in a timely and effective manner to all stakeholders, ensuring appropriate escalation occurs
• Deliver operational excellence at the sites in meeting and exceeding all operational contractual obligations
• Liaise with the Head of Managed Equipment Services over budget management for the account, making recommendations to achieve efficiency and working with the Commercial Team and other colleagues to optimize purchasing efficiency, in accordance with company strategies
• Responsible for the production of performance reports, including thorough checking for commercially important issues, and ensuring that these are both accurate and delivered on time to requisite personnel
• Undertake audits of legacy equipment and verify lists of assets
• Liaise with the Trust, OEMs, building contractors, removals teams, and other team members over the removal and re-installation of legacy items as support to the Implementation team
• Work professionally as a key member of the Operational Team to communicate regularly and effectively with other team members
• Work closely with the Head of Managed Equipment Services regarding all aspects of service delivery and contract management
• Supervise and take responsibility for the investigation of incidents involving medical devices, especially where complex causes require in-depth technical understanding or where there are implications for process and policy development
• Take the lead role in liaison with MHRA, CQC, NHS LA, and other regulators and implement procedures to comply as required
• Responsible for audit of clinical equipment, database content, and keeping records up to date
• Attend the Medical Devices Committees and other Trust meetings as required
• Any other relevant duty that assists in the smooth operation and delivery of the service