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MES Operations Manager
Portsmouth, Cambridgeshire
Monday to Friday - 37.5 Hours
Do you possess a strong background in the management and maintenance of Medical Equipment and have a good understanding of technical issues and IT related to medical equipment?
If so, our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector in the UK seeks a MES Operations Manager to join their team based at their offices in Portsmouth.
Please only apply for this role if you have 1st class knowledge of medical equipment and considerable experience in applying technology to patient-critical equipment. You should have a post graduate degree or equivalent knowledge and experience and will ideally be registered on the VRCT as a Clinical Technologist or with the HCPC as a Clinical Scientist.
At least 2 years UK based relevant work experience is required for this role.
Purpose of the Role
This role takes site responsibility for the management of contract and service delivery for the relevant account. This includes taking prime responsibility ensuring that all KPIs are adhered to including maintenance and service related operational obligations and delivered safely and also representing the Company at meetings with the client and other key stakeholders.
Production of performance reports, customer satisfaction, measurement against KPIs and representation of the account to senior management will all be key outputs. The post holder will need to win the confidence of the client by providing scientific and technical leadership and safe, reliable management of operations and service delivery.
The post holder will possess a strong background in the management and maintenance of Medical Equipment and have a good understanding of technical issues and IT related to medical equipment. It is essential that on site decisions protect The Company commercially, ensure clients are supported and the scheme obligations are met.
The Candidate
We expect you to have first class knowledge of medical equipment and considerable experience in applying technology to patient-critical equipment, including the specification, evaluation, commissioning, maintenance and investigation of incidents. You should have experience of developing services and in setting up and maintaining a quality system for medical equipment management. You will have excellent interpersonal and communication skills, commercial awareness and a demonstrable ability to manage and motivate staff.
You should have a post graduate degree or equivalent knowledge and experience and will ideally be registered on the VRCT as a Clinical Technologist or with the HCPC as a Clinical Scientist.
Key Accountabilities
- Responsible for the contract performance against KPIs and other internal measures
- To represent Operations as required at Implementation Planning Groups
- To represent Operations at Investment Committee meetings
- Responsible for the performance of all maintenance & service related operational obligations at the sites
- To contribute to internal steering and strategy meetings
- To communicate issues in a timely and effective manner, to all stakeholders, ensuring appropriate escalation occurs
- To deliver operational excellence at the sites in meeting and exceeding all operational contractual obligations
- To liaise with the Head of Managed Equipment Services over budget management for the account, making recommendations to achieving efficiency and working with the Commercial Team and other colleagues to optimise purchasing efficiency, in accordance with company strategies
- Responsible for the production of performance reports including thorough checking for commercially important issues and to ensure that these are both accurate, and delivered on time to requisite personnel
- To undertake audits of legacy equipment and verify lists of assets
- To liaise with the Trust, OEMs, building contractors, removals teams and other team members over the removal and re-installation of Legacy items as support to the Implementation team
- To work professionally as a key member of the Operational Team to communicate regularly and effectively with other team members
- To work closely with the Head of Managed Equipment Services in regard to all aspects of service delivery and contract management
- Supervise and take responsibility for investigation of incidents involving medical devices especially where complex causes requiring in depth technical understanding or where there are implications for process and policy development
- Take the lead role in liaison with MHRA, CQC, NHS LA and other regulators and implement procedures to comply as required
- Responsible for audit of clinical equipment, database content and keeping records up to date
- Attend the Medical Devices Committees and other Trust meetings as required
- Any other relevant duty that assists in the smooth operation and delivery of the service
Essential Qualifications
- Management & Leadership trained - Desirable
- Registered Clinical Scientist/Technologist
- HNC/D or Professional qualification in relevant subject
- Relevant Post Graduate Degree - Desirable
Essential Experience
- Contract Management
- Worked in NHS/Private Healthcare
- Clinical Equipment Management (>10 years)
Essential Skills
- Computer literate (Windows) to include Microsoft Office
- Advanced Excel skills - Desirable
- Excellent Influencing and negotiation skills
- Strong interpersonal & communication skills
- Detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding
- Able to work as part of a team or alone
- Able to work to a deadline
- Attention to detail
- Understanding of clinical workflows - Desirable
- Worked with and influenced senior NHS clinical staff - Desirable
- Specification of medical equipment
- Extensive knowledge of MHRA DB2006 (05) and associated documents
- Exceptional levels of personal responsibility
- Strong aptitude for dealing with ambiguity
- Maturity, resilience and the ability to stay calm under pressure
A DBS Enhanced Disclosure is required for all applicants
