- Ensure smooth operation of Group infrastructure technologies and services, including change control and service protection.
- Collaborate with Service Management for risk identification and incident analysis.
- Provide 3rd line support in Datacentre/Cloud, networks, and system operations.
- Drive continuous improvement using automation and tools.
- Support other IT areas when needed.
- Promote compliance with quality standards, security policies, and regulations.
- Safeguard sensitive information and uphold whistleblowing procedures.
- Stay updated on industry trends and encourage team development.
- Maintain a positive, professional image internally and externally.
- Prioritize confidentiality and perform additional duties as required for this role.
- Previous experience as a 3rd line Infrastructure Engineer
- High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering
- Proactive mindset, with a continuous improvement mentality
- Robust / up to date knowledge and experience of Technology delivery in infrastructure operations environment
- Experience with Hypervisor Administration (VMware/Hyper-V/Azure/AWS) and Active Directory
- Ability to think “outside of the box” and go the extra mile.
- O365/EntraID
- System Center Technologies
- Networking
- NetApp SAN
- Azure/AWS Cloud
- HPE Synergy
- Infrastructure as a Code (Terraform)
- Powershell
- Multi Tenant Environments
- Multi Forest Environments
- Linux
- MS Exchange