Account Manager

Our client in Peterlee is looking for an Account Manager to join their Customer Services team.

The role of Account Manager - Customer Services is one which involves a high degree of interaction with some of the best hospitality businesses in the UK, and beyond. As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.

The role is office based in Peterlee and you will deal directly with key customers via telephone and email. You will need to be an experienced Customer Services professional with a minimum of 2 years’ experience in a similar role. Ideally, they are looking for Graduate calibre candidates who are capable of working with minimal supervision as you will largely be responsible for your own workload management.

You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.

You must be proficient at the use of computerised systems and be able to use Microsoft Office programs.

Our client is highly respected for their attention to service and believe that the quality of the relationship with the customer is at the heart of that service.

Key Duties will include:

• Respond to incoming contacts from customers via telephone, website and email
• Maintain and further develop relationships with existing customers
• Accurately determine the order needs of customers
• Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
• Work with team members to ensure all customer needs are covered
• Work with external Sales staff to help process their quotations, orders and queries
• Undertake products training as and when required
• Process information via our computerised order processing and accounts system
• Create presentation documents in relation to orders/quotations using Microsoft Office programs
• Maintain accurate records of contact, project requirements and customer requirements

Responsibilities & Capabilities:

• You will be responsible to The Customer Services Manager
• You should have competence in the use of computers and especially Microsoft Office programs
• You should be an effective communicator and ensure the customer’s needs are accurately managed

Salary & Terms:

Salary is dependent on experience and will range between £24-27,000 p.a. depending on the candidate. Bonuses are dependent on qualifying service and performance.

Holidays are 20 days p.a. plus Statutory Holidays.

Hours are 8.30 a.m. - 5.00 p.m. Monday-Friday

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an Employment Agency.

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