Internal Quality Assurer

We are currently recruiting for an IQA to join our team in Peterlee.

The role of the IQA is to lead, monitor and develop quality practices in the business, resulting in improvements to the quality of delivery across all learning programmes and ensuring high quality teaching and assessment for learners.

You will be responsible for ensuring the company’s Internal Quality Assurance processes are rigorous and lead to continuous improvement, thus improving learner satisfaction and success rates across the team. You will also ensure documentation and records meet quality and regulatory requirements and improve practices for the Trainers through quality initiatives.

Typical Duties and Responsibilities include:

• Responsible for managing sampling and verification activities to improve the progression and achievement of learners.
• Responsible for ensuring all IQA activities continually meet the needs of the learners, exceed the requirements of Awarding organisation, governing bodies, key stakeholders and GEM.
• Responsible for all audits and quality visits with external partners, ensuring that excellent status is retained and the sharing of best practice.
• Manage an ongoing cycle of standardisation meetings for Trainers to ensure best practice is shared across all sectors.
• Bespoke client material and other resources to embed a consistent and standardised approach to delivery as needed
• Responsible for developing a team of Trainers to improve quality of delivery across all learning programmes, based on feedback from all quality activities
• Accountable for coaching and developing Trainers ensuring they are outstanding in their delivery.
• Supporting the motivation and development the Trainers to ensure learners have a positive learning experience and KPI’s are achieved in line with quality expectations.
• Accountable for ensuring Maths, English are embedded throughout the learner journey.
• Accountable for ensuring the Trainers embed a cross-cutting theme of Safeguarding, Prevent, British Values, EDI, culture and Health & Safety/wellbeing.
• Complete regular sampling of Trainers activity to ensure consistency across the team providing feedback and areas for improvement
• Ensure sampling is completed and turnaround within timescales set.
• Understand the delivery profiles planned each month and prioritising plans to ensure IQA within the month is achieved.
• Responsible for completing IQA reports, clearly, well written and with developmental feedback to support and improve performance.
• Participate in/and/or manage EQA visits to ensure the visit schedule is adhered to, all portfolios requested are presented and meet the standards resulting in a positive visit and maintaining DCS status.
• Responsible for managing, planning and completing OTLA observations, deep dives and scrutinising paperwork to ensure our Quality Strategy is met.
• Accountable for ensure all Trainers are supported, trained and developed. Ensuring trainee Trainers are supported with a mentor and a qualified Trainer / Assessor to countersign their work and provide developmental feedback as part of their learning journey.
• Managing records of CPD training and maintaining records, ensuring it’s kept up to date for both internal requirements and all partner requirements.
• Responsible for all Trainer due diligence and ensuring all records are maintained and kept up to date for internal use, awarding bodies and all partners.
• Responsible for working with compliance department to ensure timely notification of all qualifications to be claimed together with relevant documentation to prove authenticity of claims.
• Responsible for working with the Delivery and Curriculum Manager to ensure KPI’S of the Trainers are met and we are continually improving the quality of education.
• Follow agreed procedures when there are significant concerns about the quality of assessment.
• Follow agreed procedures for the recording, storing and reporting and confidentiality of information.

Continuing professional development:

• Identify current performance requirements relevant to own practice.
• Identify trends and developments relevant to own skills, knowledge and practice.
• Identify and critically reflect on how own beliefs and attitudes influence own practice.
• Seek feedback, collect information and continually reflect on own performance.
• Assess the extent to which own practice is inclusive and promotes equality and diversity.
• Prioritise areas for development and plan how learning and development will be achieved.
• Access development needed to carry out own work more effectively and continually use a range of resources to keep own knowledge, skills and practice up to date.
• Keep records of own actions, development plans and progress, and use them to support and inform ongoing reflective practice.
• Apply new knowledge and skills to consolidate learning, improve own practice, and review the effectiveness of newly acquired knowledge and skills.
• Share knowledge, skills and improvements to practice with colleagues where it is likely to be of benefit.
• Maintain agreements about confidentiality.
• Participate in the Staff Development and Training programme to meet personal, professional and Service development requirements.
• Quality Activities

Qualifications and Experience:

• Minimum of 3 years’ experience
• Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice, or equivalent

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