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- Location: Plymouth
- Salary/Package: Competitive
- Hours of Work: Full Time, 35hrs per week
- Reports To: Change & Transformation Director
- Department: Business Change
- Direct Reports: No
- Travel Required: No
Job Purpose
The Business Analyst is a key member of the Change Team, tasked with analysing, documenting, and facilitating the implementation of business and technology change initiatives. This role involves extensive collaboration with stakeholders across the organisation to ensure that business needs are understood and that change projects are effectively delivered in alignment with the firm’s strategic objectives.
Role and Responsibilities
- Requirements Gathering & Analysis: Elicit, analyse, document, and validate business requirements to ensure clarity and alignment with business goals.
- Stakeholder Engagement: Engage with operational teams, technology groups, and external partners to understand their needs, resolve conflicts, and align solutions.
- Process Mapping & Improvement: Document current and future state processes, identifying opportunities for optimization and efficiency.
- Impact Assessment: Assess the impact of proposed changes on processes, systems, and regulations within the financial services environment.
- Change Implementation Support: Assist in the development and execution of change initiatives, including testing, communication strategies, and post-implementation reviews.
- Data Analysis & Reporting: Provide data-driven insights and recommendations to support decision-making.
- Regulatory Compliance: Ensure that change initiatives comply with relevant financial regulations and risk management frameworks.
- Testing & Validation: Support the design and execution of User Acceptance Testing (UAT) to ensure that changes meet business needs and requirements.
- Documentation: Maintain detailed business requirements, process documentation, and change control records.
Qualifications/Skills/Education Requirements
Essential:
- Advanced analytical and problem-solving skills.
- Proficiency in a variety of business analysis techniques, tools, and standards.
- Strong attention to detail and adept at requirements gathering.
- Capable of managing own workload and supporting colleagues.
- Effective communication skills, both verbal and written.
Preferred:
- Experience in an equity release or mortgage advisory firm or other regulated industry.
- Familiarity with Agile, Waterfall, or hybrid project methodologies.
- Experience in operational or digital transformation projects.
Key Performance Indicators/Performance Measures
- Quality and accuracy of business requirements documentation.
- Effectiveness of stakeholder engagement and communication.
- Timeliness and success of change implementation.
- Success rate of User Acceptance Testing and issue resolution.
