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1st Line Support Engineer

DK Recruitment
Posted 4 days ago, valid for a month
Location

Plymouth, Devon PL7 1RF, England

Salary

£25,500 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • DK Recruitment is looking for a 1st Line Engineer for a client in Plymouth, offering a chance to work with a growing Managed Service Provider.
  • Candidates should have a formal IT qualification or at least 6 months of experience in the IT sector.
  • The role involves providing 1st line support via phone, email, and a ticket management system, along with updating the internal knowledge base.
  • The position offers a salary of up to £25,500, depending on experience, and includes fully funded training and industry-recognized qualifications.
  • Applicants must be UK passport holders as sponsorship is not available.

DK Recruitment are seeking a 1st Line Engineer on behalf of our client based in Plymouth. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. This is a great opportunity for someone who has completed a formal IT qualification or someone with 6 months+ experience working in the IT Sector.Duties

  • Provide 1st Line Support either directly from the customer
  • Provide assistance by phone, email and/or using a ticket management system
  • Update the internal knowledge base with issue resolution details

Tech stack

  • Microsoft 365
  • Azure
  • Active Directory Administration (passwords, users, groups, permissions)
  • Desktop support
  • Network support
  • Windows Server

Location: Plymouth (Hybrid, two days WFH)Up to £25,500 DOEFully funded training and industry recognised qualifications My client cannot provide sponsorship unfortunately so applicants must be UK passport holders.If you are interested in this role, please click apply now or email your CV to Lauren directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.DK Recruitment is acting as an Employment Agency in relation to this job vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.