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- Annual Salary: £12.85 Per Hour, Paid Weekly
- Location: Plymouth Control Room
- Job Type: Part-time (3-week cyclical shift pattern equivalent to 30hrs per week) plus potential of overtime
This role is crucial in maintaining a safe, effective, and efficient travel corridor. If you are looking for a dynamic role that combines supervision, communication, and technical skills, this position might be perfect for you.
Day-to-day of the role:- Supervise maintenance operations using CCTV, sound monitoring, and bespoke Control Systems (MCS) to ensure compliance with safety, operational, and financial procedures.
- Handle basic staff and customer/colleague enquiries by telephone, email, and face-to-face, routing complex issues to the relevant management team leader.
- Engage directly with individuals involved in road traffic accidents, victims of crime, or vulnerable persons under direction, which may involve dealing with suicide or mental health issues.
- Assist drivers problems using lane intercoms/radio handsets.
- Issue Debit Notices to customers to receive payments, and handle other financial transactions.
- Monitor and check monies and end-of-shift reports, ensuring all cash is deposited in the night-safe.
- Operate CCTV and other surveillance equipment in compliance with guidelines and Data Protection Legislation.
- Provide traffic condition updates to the media and administer office access control for staff, contractors, and visitors.
- Compile daily reports and issue Permits to Work as directed.
- Undertake Fire Warden duties or other responsibilities during incidents or upon activation of alarms as directed.
- Experience in surveillance or control room operations is advantageous.
- Strong communication skills and the ability to handle sensitive situations with tact and professionalism.
- Proficiency in using technical monitoring systems and understanding of Data Protection Legislation.
- Ability to work independently and as part of a team, with a high standard of integrity and reliability.
- Basic data processing skills and competency in financial transactions.
- Opportunities for overtime and additional hours.
- Engaging work environment with a focus on safety and efficiency.
- Training and development opportunities to enhance your skills.
To apply for the Control Room Assistant position, please click Apply Now with your up to date CV.
