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As a Customer Service Advisor, you will be the primary point of contact for clients and customers, ensuring their needs and inquiries are addressed professionally and efficiently. You will be part of a dedicated team in the Business Services industry, demonstrating excellent customer service skills and a proactive approach to problem-solving.
Client Details
Our client is a reputable player in the Business Services sector. Based in Polegate, they uphold a robust commitment to providing top-tier services, consistently growing their customer base and expanding their reach.
Description
Responsibilities for a Customer Service Advisor:
- Providing excellent customer service to clients and customers
- Resolving customer inquiries swiftly and professionally
- Building and maintaining positive relationships with clients
- Collaborating effectively with team members to enhance service delivery
- Demonstrating a proactive approach to problem-solving
- Managing customer accounts and updating records as necessary
Profile
A successful Customer Service Advisor should have:
- Exceptional communication and interpersonal skills
- Proficiency in using customer relationship management (CRM) software
- A strong commitment to customer satisfaction
- The ability to handle challenging customer situations with patience and professionalism
- A keen eye for detail and a knack for problem-solving
Job Offer
- A competitive yearly salary ranging from £24,000
- Excellent benefits including company events, pension scheme, and cycle to work scheme
- Additional perks such as employee discount, free parking, and health & wellbeing programme
- The opportunity to work from home
- Being part of a vibrant company culture that values employee growth and satisfaction
