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Teamjobs are on the lookout for passionate and upbeat Sales Assistant to join a client of ours, based in Poole. The perfect candidate will be confident on the phone and love building long lasting relationships.
- Full time - Permanent
- Monday - Friday 8am - 5pm
- 26,000 per annum + bonus scheme
- 25 days annual leave + bank holidays
- Pension + Death in Service scheme
- Free Parking Onsite
Responsibilities:
- Manage your own portfolio of accounts and make outbound calls to check in on their needs, provide support and nurture relationships to retain repeat business.
- Identify opportunities to upsell and cross-sell products based on the customer's purchase history and needs.
- Prepare regular reports on call activities, customer feedback, and sales outcomes for management review.
- Using K8 Sales Order to process orders/purchases for customers and regularly update regarding delivery information and resolve any issues that may arise.
- Provide expert advice and guidance on the company's products, helping customers make informed purchasing decisions.
- Work closely with different departments to ensure a streamlined sales process.
- Address and resolve any issues or complaints that customers may have, ensuring a high level of customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions in the company's CRM system.
- Initiate calls to remind customers about reordering supplies, upcoming promotions, or seasonal product needs.
What we require from you:
- Previous experience within a sales/customer service role over the phone.
- Proficient using IT systems (K8 and Phocus software experience is beneficial)
- Demonstrate the ability to persevere through challenges and maintain a positive, never-give-up attitude.
- Proven ability to manage your own workload efficiently while maintaining a high level of attention to detail.
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