Customer Service Advisor

Customer Service Advisor

Job Location: Poole, Dorset (nr fleetsbridge)

Job Type: Permanent

Salary: £25,018.56 per annum

Hours: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm

Benefits:

• Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional holiday every year

• Free car parking

• Various discounts available for shopping / cinema / gyms etc.

• Life assurance

• Fun, modern and friendly working environment

• Excellent training

• Regular company team building events

Our client, a leading decorative homeware manufacturer / designer are seeking a cheerful Customer Service Advisor to join their friendly office in Poole.

We are looking for those who have excellent customer service skills & a passion for ensuring customers receive a positive service, whether this be within retail, hospitality or office based. You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience.

Reporting to the Sales Office Manager, you will develop your skills so that you can undertake the following duties;

• Providing a helpful and cheerful customer experience via telephone and email

• Promptly answering customer enquiries regarding stock, order progress, pricing etc.

• Accurately processing customer orders

• Talking to other departments to make sure customer orders are completed and dispatched on time

• Keeping customers up to date with their orders

• Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc

The successful applicant will possess:

• Previous experience within a Customer Service position whether it be office, retail, hospitality, food service etc

• A cheerful personality with a willingness to help customers with all their enquiries

• The ability to confidently use computers

For more information about this brilliant opportunity please contact our Recruitment Team by sending your CV

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful.

As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

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