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- Location: Office-based
- Hours: 40 hours per week (8am – 5pm with 1 hour for lunch)
- Job Type: Full-time
We are seeking a proactive Internal Account Support professional to join our client. This role involves working closely with customers and potential customers to provide first-class service. You will handle both outbound and inbound calls, manage customer accounts, and process orders efficiently. This position does not require travel except for occasional companywide events.
Day-to-day of the role:- Frontline Customer Support: Handle phone calls professionally, manage customer queries, and stay updated with cruise ship movements to offer timely resolutions.
- Customer Order Management: Ensure accurate and timely processing of orders, manage delivery issues, and maintain communication with customers regarding order status.
- Stock and Transport Coordination: Coordinate with purchasing to ensure timely availability of goods and manage transport bookings to logistical locations.
- Administrative Tasks: Perform daily reporting, handle complaints, and support inter-departmental queries and requests.
- Experience: Proven track record in a similar customer service or account management role.
- Technical Skills: Proficiency in CRM systems, Microsoft Excel, and other data management software.
- Soft Skills: Excellent communication skills, both verbal and written, are essential. Must be adaptable, culturally sensitive, proactive, resilient, and detail-oriented.
- Industry Knowledge: Understanding of the cruise industry’s dynamics and customer base is highly beneficial.
- Adaptability to the dynamic nature of the cruise industry.
- Cultural sensitivity to effectively interact with a diverse clientele.
- Proactive approach to anticipate customer needs and address potential issues.
- Resilience in handling setbacks and maintaining composure under pressure.
- Strong attention to detail to ensure accuracy in all tasks.
- Empathy towards customers’ challenges and pressures.
- Team player with a collaborative attitude.
- Customer-focused mindset with a passion for the cruise industry.
- Competitive salary and benefits package.
- Stable, supportive work environment with minimal travel requirements.
- Opportunities for professional growth and development within the company.
To apply for the Internal Account Support position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
