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Our client, a well-established and leading fintech company based in the Poole area is recruiting for an IT Software Support Advisor.
In this role, you will provide exceptional second-line support to their customers on financial software and deliver outstanding solutions to customer queries. This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming requests, assess and responding to user enquiries.
Key Responsibilities and Duties
- Manage inbound support tickets by telephone and email on both non-technical and technical support
- To gather information, determine the root cause and devise solutions to resolve the query
- Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
- Raise issues & risks to the product team and Customer Service Director where necessary
- To work closely with the project delivery and internal product team
- Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
- Develop personal knowledge of business and software to support the Company’s key activities
What do you need to qualify for this role?
- Exceptional IT Software experience is essential
- Financial/Accounting knowledge is desirable
- A genuine desire to provide the best possible solutions to clients
- Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
- Confident in assisting clients via telephone or email and working with external customer-facing projects
- Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
- To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities
Company Benefits
- Private healthcare
- 25 days holiday plus birthday off
- Stakeholder pension
- Death in service x4
If you are interested in working for a fast growing well reputed fintech business and have a passion for exceptional customer service, then please apply now!
