Office Manager

Office Manager

Job Location:                Poole, Dorset

Job Type:                     Permanent

Salary:                         £29,000 - £34,000 DOE

Hours:                          40 hours per week 8am – 5pm Monday – Friday

Benefits:       

• 30 days holiday including bank holidays, accruing one extra day for every year of service up to 5 days
• Extra day off for your birthday
• 30 days company sick pay per year
• Access to discounts for shops, dining and days out
• A happy, supportive and friendly working environment

We are working with a well-established lift installation and service company who are seeking a friendly, organised and experienced Office Manager to manage a small team of two.

This company have built an excellent reputation since 2016 for their expert advice, knowledge and friendly approach.

As well as ensuring the Administrator and Repairs Manager have all the support they need, you will be responsible for helping to manage service contracts around the UK, customer service, administration and basic finance duties.

This is a hands on and pivotal role which will require someone who is highly organised, possesses strong administrative skills, previous experience supervising / managing people and a proactive approach.

This is an involved, hands-on role where your duties will include;

• Working closely with and managing the Administrator, Repairs Manager and Engineers
• Liaising with customers and setting up new service contracts, discussing the level that they require
• Managing Subcontractors 
• Responding to emails from customers and engineers
• Handling and resolving any customer escalations or discrepancies
• Carrying out invoicing for any repair work, call outs or contracts
• Ensuring all progress is logged on to the system, completed work, work in progress, outstanding jobs etc
• Using Xero for VAT exemptions, invoices, matching up payments to receipts etc.
• General health and safety administration (inspections, certifications required etc)
• Liaising with engineers who are out on the road, answering questions and gathering updates
• Prioritising work depending on location and whether it’s a breakdowns, repair or service

Our ideal candidate;

• Previous experience working in an office managing / supervising staff
• Excellent customer service and communication skills
• Strong administrative and coordination skills
• The ability to jump in and support your team by carrying out day to day duties including administration, customer service and emails
• Experience carrying out finance duties would be beneficial (VAT exemptions, receipts and invoicing)
• Excellent attention to detail
• A good proactive, enthusiastic approach
• Strong organisational and prioritising skills

If you would like to find out more about this brilliant opportunity, please either contact our Recruitment Team on (phone number removed) or apply with a full CV. 

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time

Keywords: office, office manager, office supervisor, general manager, operations, service, service manager, lift manager, service supervisor, team leader, supervisor, Poole, Bournemouth, Ferndown, Christchurch, Blandford, Verwood, Ringwood,