Back to search
Customer Resolution Advisor (Complaints Officer)
Based in Portsmouth
Temp to Perm
1 Office day - 4 work from home
37 Hours per week
28k to 32k per annum
Daniel Owen are proud to be representing a well-known company based in the Portsmouth area who are looking for a highly skilled Customer Resolution Advisor (Complaints Officer) to join their team.
The Role:
As a Customer Resolution Advisor (Complaints Officer) you'll be responsible for taking ownership and managing complaints through to resolution, working within the policy framework and Housing Ombudsman requirements for complaint handling. You'll work in partnership with our managers, ensuring effective resolution at the earliest opportunity. You'll have a huge impact on our service delivery to our customers.
You'll need to be organised, and good at record keeping, ensuring quality assurances on all responses and working together to identify root causes by escalating common trends to enhance improvements to the overall service we offer.
It is essential that you've got strong experience in complaints handling, ideally with some knowledge of the social housing sector, with have a proven track record of excellent customer service. Your communication skills will be your forte, both talking and writing. You'll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional. Due to the fast-paced environment, you'll need to have excellent time management and prioritising skills and enjoy being busy. You should have experience in a customer focused role, preferably within a complaints or investigatory role, which will greatly contribute towards your goal of being a 'champion' of customer service across the business.
Our aim is to develop a positive culture towards compliant handling and ensure our customers get the very best experience!
