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- Hybrid Working – Flexibility to work from home
- Pension Scheme – 6% contribution
- Employee Car Scheme – After probation, finance a brand-new vehicle and fully insure it for as little as £200 per month (additional drivers can be added)
- Well-being Hours – Time allocated to support your well-being
- Gym Membership Discounts
- Generous Holiday Allowance – 25 to 30 days, depending on service length
- Enhanced Family Leave – Maternity, paternity, and premature baby leave
- Learning Hours – Time allocated for personal and professional development
- And More!
- Assisting customers with various enquiries via phone and email
- Managing client accounts and relationships
- Handling customer communication from initial contact through to resolution
- Addressing and resolving customer complaints when required
- Liaising with third parties and internal departments to support each customer enquiry
- Transferring calls to the relevant departments as needed
- Completing a variety of administrative tasks
- Have previous telephone-based customer service or call centre experience
- Demonstrate strong communication skills
- Be able to work under pressure and meet deadlines
- Have excellent administration skills and attention to detail
- Be able to multitask effectively and manage competing priorities
- Be proficient in Microsoft Office, particularly Excel and Outlook
