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- Hybrid working
- Pension - 6% contribution
- Employee car scheme
- Well-being hours
- Employee car scheme
- Gym memberships
- Car schemes
- Holiday of between 25 and 30 days dependent on level of service
- Enhanced maternity
- Private medical insurance, paternity and premature baby leave
- Learning hours And several more
- You will be speaking to customers on the phone and via email
- You will also work with third-party suppliers to provide a seamless service for the customer
- You will assist the customer from the first notification of an incident through to completion and anything in between
- You will take accurate information from the customer whilst processing the details onto the system
- You will need to be able to make fast decisions on who is at fault and document this with accuracy
- You will manage multiple inboxes whilst taking calls and need to be able to prioritise
- You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
- The quality of the calls you make are paramount to the business. You need to take ownership of a problem, using your initiative and seeing it through to the end.
- Previous experience of managing customers on the telephone or in a call centre environment
- Will have ideally worked in insurance, financial services, accident management, car dealerships, garages or anything similar although this isn’t essential
- Will have the ability to multitask
- Will be well organised
- Will have the ability to take down information quickly and with accuracy
- Will be fully competent in using Microsoft Word and Excel
- Will have excellent attention to detail
- Will enjoy being busy
