Customer Service Representative

• Full-time – Hybrid 2 days per week in the office
• 6-month temporary contract 
• Free parking onsite 

We are seeking a temporary Customer Services Representative to join our client’s well-established team. This role is crucial in providing high-quality, fast, and efficient customer service, ensuring all interactions and transactions meet our high standards and contribute positively to the customer experience.

Day-to-day of the role:

• Answer inbound customer calls and manage day-to-day requirements of our customers.
• Receive and process customer orders on the ERP System in line with company procedures and customer requirements.
• Log and resolve customer queries/complaints using CRM, Agile, Baan, or other appropriate methods.
• Liaise with internal and external departments to resolve issues/queries promptly and efficiently.
• Participate in ad-hoc projects and closely collaborate with other departments to ensure orders are shipped with the highest level of service.
• Maintain records of all orders and relevant documentation for reference and auditing purposes.
• Process credits within one working day, ensuring compliance with terms and conditions.
• Ensure all internal controls are complied with and take ownership of processes to pass internal and external audits as per SOP.
• Support the management structure and carry out additional tasks as required to meet business needs and objectives.

Required Skills & Qualifications:

• Excellent spoken and written English.
• Good organizational, problem-solving, and administrative skills with keen attention to detail.
• Experience using Microsoft Office, ERP, and CRM systems.
• Minimum of 1 year experience in a high-volume call centre environment.
• Strong customer-facing skills, including clear and precise communication.
• Ability to manage multiple priorities while meeting deadlines, targets, and KPIs.
• Proactive focus on areas of continuous improvement.
• Educated to a minimum of 4 GCSE’s grade C or above (or equivalent).

Please click apply today for immediate consideration.