Customer Service Executive

Dynamite Recruitment Solutions Ltd

Posted a day ago, valid for 17 days

Portsmouth, Hampshire PO2 9JY

Full Time

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Sonic Summary

The Customer Services Executive position is based in Portsmouth and is 100% office-based.
The salary for this role ranges from £22,500 to £25,000, along with fantastic benefits.
Candidates are expected to have previous experience in managing customer interactions via email and phone, preferably in a contact center environment.
The role involves multitasking, managing a busy inbox, and providing accurate information while assisting customers with their inquiries.
Working hours are Monday to Friday for 37.5 hours, with flexibility required between 8am and 6pm.

Customer Services Executive Location :Portsmouth – 100% office basedSalary : £22500 to £25000 Plus fantastic benefitsHours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm. Dynamite Recruitment is pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Executive to join the business at this busy and demanding time.Our client provides a number of specialist service to customers and are growing considerably due to their success. As a Customer Service Executive, you will work within a specialist department and assist customers Key duties will also include:

You will be speaking to customers on the phone, as well as via email to manage their enquiries
You will be arranging collections and deliveries
You will take accurate information whilst processing the details onto the system
You will manage multiple emails/a busy inbox and be able to prioritise and work to deadlines.
You will offer advice on the best products and services that are available to them
Complaint management
You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy

The ideal Customer Service Advisor/Administrator will have/be:

Previous experience of managing customers via email and on the telephone / in a contact centre would be preferred
Will have the ability to multitask
Will be well organised
Will have the ability to take down information quickly and with accuracy
Will be fully competent in using Microsoft Word and Excel
Will have excellent attention to detail

To be considered please submit your CV asap or call the commercial team on .

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