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Our client based in their Portsmouth Head Office are a leading Housing Association and one of the biggest providers of high-quality housing in the charity sector.
They require several Complaints Handlers to join their busy team to support during winter pressures.
The hourly rate is £13.50 per hour. The role is initially for 8 weeks with a possibility to extend. Hours are office based over 37.5 per week.
The main responsibilities of the role will be to case manage and investigate customer complaints, prioritise and be accountable for resolution activities in line with the ombudsmen code. You'll be accountable for all customer contact throughout a stage 1 complaint and ensure accurate and quality record keeping. You will play a key role in ensuring policy, process and regulations are followed, ensuring you provide a professional thorough response to complaints when owning and resolving and work collaborating with business experts.
Duties will include:
Communication through the channels of telephone, letter, or email
Build and monitor actions plans for customer completions or escalation if/when appropriate.
Build relationships with customers and key stakeholders to deliver positive outcomes.
Have experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.
Have an understanding/experience of Housing Ombudsman.
Have the ability and confidence to liaise with senior leaders and influence key stakeholders.
Have a proven track record of problem-solving skills and be able to quickly learn and apply internal policies and processes.
If you are interested in this role, please apply with your CV in the first instance to
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
