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Job Title: Complaints Handler
Location: Port Solent
Salary: £13.50 an hour
Job Type: [Full-time]
Overview:
- Case manage and investigate customer complaints.
- Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if/when appropriate.
- Build relationships with customers and key stakeholders to deliver positive outcomes.
- Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.
- An understanding/experience of Housing Ombudsman but training provided.
If you are passionate about making a positive impact in the lives of individuals facing substance misuse challenges, we would love to hear from you. This is a 12 week contract with the possibility of extension subject to performance.
How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application!
