Customer Service

Dynamite Recruitment Solutions Ltd

Posted 10 hours ago, valid for a month

Portsmouth, Hampshire PO2 9JY

Full Time

Employee Assistance

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Sonic Summary

The Customer Service Advisor position is a hybrid role based in Portsmouth, requiring 1-2 years of relevant experience.
The starting salary is £25,000, which can rise to £29,500 based on performance and tenure.
Employees enjoy a generous holiday allowance starting at 28 days, increasing to 38 days with service length.
Key responsibilities include managing client inquiries, providing timely resolutions, and ensuring compliance with procedures.
Candidates should possess strong communication skills, multitasking abilities, and proficiency in Microsoft Office.

Customer Service Advisor Location: Hybrid / Portsmouth (After probation, 3 days from home, 2 days in-office)Salary: £25,000 (Rising to £29,500)Hours: 40 hours per week (Shift rota between 7:15 AM – 8:45 PM, Monday to Sunday)Why Join Us?We are offering a fantastic opportunity with excellent benefits:

Salary Progression: Starting at £25,000, rising to £29,500
Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
Hybrid Working: Equipment provided for home office setup

About the Role:Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.Key Responsibilities:

Manage client enquiries via email and phone
Provide customers with timely updates and resolutions
Prioritize tasks based on urgency and deadlines
Liaise with internal and external third parties to manage expectations
Complete high volumes of important administrative tasks
Handle challenging situations with professionalism and care, including vulnerable customers
Ensure compliance with all procedures and regulations

Skills & Experience:The ideal candidate will:

Have previous call handling, call center, or customer support experience
Be able to support customers from start to finish
Demonstrate excellent communication skills
Be comfortable multitasking under pressure
Have strong administration skills
Be proficient in Microsoft Office

Interested?Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!

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