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Hours
Role 1 – Monday to Wednesday 10am – 6pm
or
Role 2 – Thursday to Saturday 10am – 6pm
or
Role 3 – Monday and Friday 9am – 6pm
Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.
Main Duties
- Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
- Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
- Audit incoming work to ensure documentation is correct and accurate
- When required, handle any incoming complaints raised by clients
- Complete handover notes for next shift and other colleagues
Skills and Knowledge
- Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
- Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
- Good telephone skills, be confident on the phone and build rapport quickly.
- Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
- Excellent computer skills with an ability to pick up new systems and tasks quickly.
- Excellent administrations skills along with attention to detail and data entry.
- Strong work ethic.
