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Job Title: Ex Offenders Centre Manager
Reports to: Regional Manager
Location: Portsmouth
Salary: Up to 拢39,000 per annum DOE
Contract: Full time, permanent
Purpose
The Centre Manager is responsible for overseeing the day-to-day operations of the centre and its team of Support Workers and Supply Chain Partners. This includes managing referrals, maintaining stakeholder relationships within the justice sector, and ensuring high-quality service delivery to participants. The role also involves contract compliance, performance management, and creating a positive, safe, and structured environment within the Hub.
Main Duties and Responsibilities
1. Hub Operations & Risk Management
o Ensure smooth daily operations, including hosting risk meetings and scheduling activities.
o Oversee risk and safeguarding measures within the Hub, reporting incidents to the Regional Manager.
o Maintain high standards of cleanliness and compliance with health and safety regulations.
2. Team Leadership & Performance Management
o Line manage Hub staff, providing support, motivation, and guidance.
o Monitor attendance and individual performance, offering coaching to achieve targets.
o Conduct regular performance reviews and ensure best practices are followed.
3. Case Management & Participant Support
o Oversee the assessment of eligible offenders, ensuring effective action plans are in place.
o Monitor and drive progress toward programme objectives.
o Ensure participants receive appropriate support, including activities that encourage engagement.
4. Data Management & Compliance
o Ensure accurate and timely data entry onto CATs+, the case management system.
o Monitor key performance indicators, data integrity, and compliance with reporting standards.
o Conduct audits and assessments to ensure adherence to the Management Assurance Framework (MAF).
5. Stakeholder Engagement & Referral Management
o Build and maintain relationships with key stakeholders, including Probation Services, CRS providers, courts, and approved premises.
o Develop and implement referral pathways and joint working protocols to enhance participant support.
6. Employment & Training Support
o Establish relationships with employers to secure job opportunities for participants.
o Source and manage training providers in line with procurement guidelines.
o Identify training needs for staff and arrange appropriate development opportunities.
7. Collaboration & Contract Compliance
o Ensure team adherence to Shaw Trust policies, procedures, and contractual requirements.
o Attend HMPPS contract meetings and contribute to continuous improvement initiatives.
o Work closely with internal teams and subcontractors to ensure service consistency.
8. Flexibility & Additional Responsibilities
o Support temporary caseloads if required during staff absences.
o Actively contribute to risk management and safeguarding efforts.
o Promote sustainability by managing energy use and recycling.
Person Specification
Qualifications & Training
路 Management training/qualification or equivalent experience.
路 IAG qualification (e.g., NVQ in Information, Advice & Guidance) (Desirable).
Experience
路 Proven track record of achieving performance targets.
路 Experience in leading, motivating, and coaching a team.
路 Background in working with complex needs individuals.
路 Experience in data management and analysis.
路 Knowledge of probation, community rehabilitation, and the criminal justice sector (Desirable).
Skills & Competencies
路 Strong leadership and problem-solving abilities.
路 Excellent communication, negotiation, and relationship-building skills.
路 Adaptability in a dynamic and challenging environment.
路 Ability to work independently and as part of a team.
路 Proficiency in Microsoft Office and case management systems.
Safeguarding & Compliance
路 Understanding of safeguarding procedures for vulnerable individuals.
路 Commitment to equality, diversity, and inclusion.
路 Enhanced DBS check required.
