HR Advisor

HR Advisor

6 Month Contract

Portsmouth

On Site Working

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile public services clients. They are currently looking for a HR Advisor to join them for a 6 month contract.

Reason for the Role:

To conduct individual consultation meetings as part of contract restructuring activity

Purpose of the Role:

• The ER Adviser will be the main point of contact for employees for individual consultation meetings relating to the contract restructuring activity
• To provide delivery of people manager role covering aspects of the restructuring activity in line with service level agreements and business rules.
• To complete a high volume of consultation meetings in a busy, complex and fast paced unionised environment
• The ER Advisors are required to capture and track all requests & queries raised in the consultation meetings and manage re-assignment of queries to the ER Case Manager as required to provide effective case management.

Key Accountabilities:

• Provide a professional and compassionate consultation experience for impacted employees with no people manager support present, ensuring adherence with policies consistent with employee standards, legislation and guidelines
• Manage end-to-end and timely closure of consultations, utilising the ER Admin and escalating concerns to the ER Case Manager
• Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by the client
• Work with sensitive data in line with data protection legislation.
• Demonstrate a high level of empathy and patience using the customer first approach.
• Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
• Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilise all available knowledge sources, procedures and tools available to maintain a level of professionalism.
• Reflectively learn and model new methods of best practice and approaches
• Highlights any required knowledge base improvements to ER Management Lead

Technical Skills and Knowledge:

• Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
• Required to manage time effectively in order to complete heavy workload and meet deadlines
• Able to deal with a high volume of consultation meetings across a number of months
• Ability to problem solve and evaluate customers' needs
• Ability to work under pressure, whilst maintaining accuracy of handling cases
• Experience of working to KPIs and targets
• Knowledge & experience of records management and information legislation
• Good knowledge of working in an electronic environment essential
• Analytical and Organisational Skills
• Exceedingly well organised, flexible and someone who likes to work under challenges and pressure
• Proactive, resourceful and efficient, with a high level of professionalism and confidentiality
• Strong knowledge of MS Office, including Word, Excel, and Outlook
• Ability to work with ambiguity and minimum instructions
• Excellent attention to detail, prioritisation and organisational skills
• Articulate, confident and fluent communicator with a high level of oral and written English
• A customer-orientated approach, committed to achieving excellent levels of customer service.
• A creative `can-do` attitude and preparedness to meet new challenges

Essential Experience:

• Proven customer service experience is essential
• Experience of working within a HR Advisory service
• Strong experience of delivering or supporting restructuring consultations, ideally within a unionised environment

Location:

The requirement for this role is for candidates to work from the clients Portsmouth office 5 days a week.

Working hours:

Standard working hours with some flex where required.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

The Adecco Group is an equal opportunities company