- Providing support to employees in both a face-to-face and remote capacity, depending on what is required and the circumstances of the issue at hand
- Addressing issues regarding more advanced or complex new tickets that are raised or escalated to the team, ensuring these are resolved in a reasonable amount of time
- Supporting the Service Desk Manager to improve infrastructure and providing assistance on projects
- Ensuring that notes and accompanying documentation for resolved tickets is accurate and updated
- Keeping excellent communication with staff on progress of ticket resolutions, ensuring that effective case management is upheld at all times
- When required, providing 1st Line support tasks to cover and support the team
Back to searchYour Company:The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team. This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team. This support will be provided to members of staff across the business, and will involve actioning advanced and complicated tickets, as well as escalated tickets.Your Role and Responsibilities:While in this position your duties may include but are not limited to:
2nd Line Support Technician
NET Recruit
Posted 3 days ago, valid for 11 days
Portsmouth, Hampshire PO2 9JY
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A manufacturing company in Portsmouth is seeking a 2nd Line IT Support Technician to join their expanding team.
- The role involves providing 2nd line support, with occasional 1st line support, addressing advanced and escalated tickets for staff.
- Applicants must have demonstrable experience in IT support, strong knowledge of Windows Server in a hybrid environment, and good networking skills.
- The position offers a starting salary of up to £35,000, depending on experience and technical knowledge, along with a comprehensive benefits package.
- Candidates should be prepared for some walking on-site to assist colleagues and possess excellent customer service and communication skills.