Credit Controller

Credit Controller opportunity

Company Overview:

This is an exciting opportunity to join a leading provider of specialist care services. The company is known for its commitment to high-quality care across various sectors, supporting individuals through a range of tailored services.

Job Description:

The Resident Finance Credit Controller is responsible for managing resident accounts and ensuring that invoices are paid within agreed terms. This role requires timely and accurate reconciliation and handling complex invoice queries. The successful candidate will also provide general financial support and adhere to the company's policies to ensure efficient financial operations. This position plays a crucial role in the financial operations of the business, ensuring smooth and accurate management of resident finances while maintaining high standards of customer service. Reporting to Sales Ledger Resident Finance Manager

Key Responsibilities:

• Reconciliation of resident sales ledger accounts and housing associations.
• Banking resident finance cheques.
• Resolving unallocated cash balances promptly.
• Handling calls from sites and local authorities to resolve queries.
• Processing journal entries between financial systems.
• Requesting and managing invoice evidence and documentation.
• Liaising with business unit finance controllers (BUFCs) to resolve issues.
• Producing analysis on overdue debt and chasing outstanding invoices.
• Setting up and renewing standing orders, and encouraging customers to move from cheque payments to BACS.
• Resolving invoice and billing queries, escalating as necessary.
• Communicating with customers as required by the business.
• Ensuring GDPR compliance in all interactions.
• Assisting with internal and external audit requirements.
• Building strong relationships with customers to ensure payment terms are met.
• Supporting senior management with updates on queries, invoices, and payments.
• Collaborating with internal and external stakeholders to achieve monthly cash and debt KPIs.

Required Skills and Experience:

Essential:

• Proven experience in credit control and allocation processes.
• Strong reconciliation skills across bank and sales ledger accounts.
• Intermediate Excel skills.
• Experience managing complex ledgers and delivering accurate, timely reconciliations.
• Excellent communication skills and a proven track record of building relationships with customers.

Desirable:

• Experience in credit control within the NHS or public sector.
• Minimum of five years' experience in credit control/accounts receivable.

Your Profile:

• Strong alignment with the company's core values: care, honesty, and commitment.
• Able to manage deadlines and prioritize effectively in a fast-paced environment.
• Methodical and organized with an adaptable mindset.
• Excellent communication skills for liaising with stakeholders at all levels.
• Team player with a positive attitude and willingness to assist others.

Additional Information:

• This role involves working with adult private payers and building relationships with customers through phone and email interactions.
• While the position requires chasing debt, it also demands sensitivity given the nature of the customers.
• The role is part of a close-knit team of three credit controllers, with a supportive work environment.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates