IT Service Desk Manager

A leading organisation is looking for a personable and driven IT Service Desk Manager to join its expanding team, based in Potters Bar, Hertfordshire. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.    

As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLA’s, delegating tickets and providing hands on support for escalated tickets.

Working as an integral part of the internal technology team of 10 Engineers, you will provide both remote and face to face support. You will have a keen attention to detail and must be able to effectively prioritise and execute tasks in a busy environment and have proven analytical and problem-solving abilities.             

In order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential.

This is an excellent opportunity for a proven IT Service Desk Manager to join a highly successful company that offers a clearly defined career path.